In a current replace, WhatsApp has named Paresh B Lal because the grievance officer for WhatsApp India. The information got here in earlier immediately when WhatsApp up to date the knowledge on its website’s FAQ section.
What’s attention-grabbing is that the transfer comes after the introduction of the “Intermediary Guidelines and Digital Media Ethics Code.” These pointers name for sure actions to be taken by social media firms with over 50 lakh customers. Amongst these — to nominate a grievance officer, a nodal officer, and a chief compliance officer. Nonetheless, the rules additionally require that these officers have to be residents of India.
Appointment of a grievance officer
Moreover, the rules set by the Indian authorities additionally name for firms to promptly publish on their web sites the title of the grievance officer, the contact particulars, and the mechanism by way of which involved events might take up a criticism, on this case, WhatsApp.
The grievance officer will additional should acknowledge the criticism inside 24 hours and chuck out the criticism inside a span of 15 days from the date of its receiving. Furthermore, the officer should acknowledge any order, discover, or regulation issued by the authorities.
Among the many three officers to be appointed by WhatsApp and different social media firms, Paresh B Lal is the newly appointed grievance officer for WhatsApp in India. Lal is a resident of Hyderabad, Telangana, and right here’s how one can contact him.
Learn how to contact WhatsApp India’s Grievance Officer?
1. By way of E-mail
A technique that WhatsApp mentions contacting the grievance officer is by sending an e-mail to this e-mail handle – [email protected] Nonetheless, the e-mail containing the criticism or concern have to be signed digitally by the addresser.
Furthermore, in case of an account-related concern, you could embody your cellphone quantity almost about the worldwide format.
2. By way of Name
In case of issues associated to UPI-based funds on WhatsApp, you’ll be able to contact and make your complaints by way of a name on 1800-212-8552 between the hours of seven:00 AM to eight:00 PM IST.
3. By way of Mail
Lastly, you can even contact the grievance officer for WhatsApp India by way of mail. You may ship a publish to the next handle mentioning all about your issues.
Paresh B Lal
Consideration: Grievance Officer
Put up Field No. 56
Highway No. 1, Banjara Hills
Hyderabad – 500 034
Apparently sufficient, the platforms even have to supply compliance studies every month revealing all the small print of the complaints made and redressed within the hope that the complaints and issues don’t go unnoticed.